/* ValidSign Agent Dashboard */

@import url('https://fonts.googleapis.com/css2?family=League+Spartan:wght@500;600;700;800&family=Open+Sans:wght@400;500;600;700&display=swap');

/* ── Tokens ────────────────────────────────────────────────────── */
:root {
  --color-navy: #17224d;
  --color-navy-dark: #0f172a;
  --color-navy-light: #1e2d5f;
  --color-orange: #f26522;
  --color-orange-hover: #d4551b;
  --color-orange-light: #fff7ed;
  --color-orange-bg: rgba(242, 101, 34, 0.08);
  --color-text: #231f20;
  --color-text-heading: #17224d;
  --color-text-muted: #69798C;
  --color-text-light: #b1bece;
  --color-bg: #ffffff;
  --color-bg-light: #f8f9fb;
  --color-bg-lighter: #edf2f5;
  --color-border: #dde1ec;
  --color-border-soft: #edf0f4;
  --color-blue: #3585d8;
  --color-blue-light: #eff6ff;
  --color-green: #81b20f;
  --color-green-light: #ddf0d5;
  --color-danger: #f22222;
  --color-warning: #f8c822;
  --color-warning-light: #fff1bf;

  --radius-sm: 6px;
  --radius-md: 8px;
  --radius-lg: 12px;
  --shadow-sm: 0 1px 3px rgba(0,0,0,0.06);
  --shadow-md: 0 4px 12px rgba(0,0,0,0.08);
  --shadow-card: 0 1px 3px rgba(0,0,0,0.04), 0 5px 10px rgba(0,0,0,0.06);

  --font-body: 'Open Sans', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  --font-heading: 'League Spartan', 'Open Sans', sans-serif;

  --topbar-height: 56px;
  --sidebar-width: 320px;
}

/* ── Reset ─────────────────────────────────────────────────────── */
*, *::before, *::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  font-family: var(--font-body);
  background: var(--color-bg-light);
  color: var(--color-text);
  -webkit-font-smoothing: antialiased;
  overflow: hidden;
  height: 100vh;
}

/* ── Login Page ────────────────────────────────────────────────── */
.login-page {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: 100vh;
  background: var(--color-bg-light);
}

.login-split {
  display: flex;
  background: var(--color-bg);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-md);
  overflow: hidden;
  max-width: 820px;
  width: 100%;
  min-height: 480px;
}

.login-left {
  flex: 1;
  padding: 48px 40px;
  display: flex;
  flex-direction: column;
  justify-content: center;
}

.login-right {
  flex: 1;
  background: linear-gradient(135deg, #17224d 0%, #1e2d5f 100%);
  color: #fff;
  padding: 48px 40px;
  display: flex;
  flex-direction: column;
  justify-content: center;
}

.login-right h2 {
  font-family: var(--font-heading);
  font-size: 22px;
  font-weight: 700;
  margin-bottom: 12px;
}

.login-right p {
  font-size: 14px;
  color: #b1bece;
  line-height: 1.6;
  margin-bottom: 32px;
}

.login-stats {
  display: flex;
  gap: 24px;
}

.login-stat-num {
  font-family: var(--font-heading);
  font-size: 24px;
  font-weight: 800;
  color: #f26522;
}

.login-stat-label {
  font-size: 11px;
  color: #b1bece;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  margin-top: 2px;
}

.login-logo {
  display: flex;
  align-items: center;
  margin-bottom: 32px;
}

.login-logo h1 {
  font-family: var(--font-heading);
  font-size: 28px;
  font-weight: 700;
  color: var(--color-navy);
}

.login-logo span {
  color: var(--color-orange);
}

.login-logo p {
  font-size: 14px;
  color: var(--color-text-muted);
  margin-top: 4px;
}

@media (max-width: 768px) {
  .login-split { flex-direction: column; }
  .login-right { display: none; }
  .login-left { padding: 32px 24px; }
}

.form-group {
  margin-bottom: 16px;
}

.form-group label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--color-text-heading);
  margin-bottom: 6px;
}

.form-group input {
  width: 100%;
  padding: 10px 14px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  font-size: 14px;
  font-family: var(--font-body);
  color: var(--color-text);
  outline: none;
  transition: border-color 0.15s;
}

.form-group input:focus {
  border-color: var(--color-navy);
}

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  padding: 10px 20px;
  border: none;
  border-radius: var(--radius-sm);
  font-size: 14px;
  font-weight: 600;
  font-family: var(--font-body);
  cursor: pointer;
  transition: background 0.15s, opacity 0.15s;
}

.btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

.btn-primary {
  background: var(--color-navy);
  color: #ffffff;
  width: 100%;
}

.btn-primary:hover:not(:disabled) {
  background: var(--color-navy-light);
}

.btn-orange {
  background: var(--color-orange);
  color: #ffffff;
}

.btn-orange:hover:not(:disabled) {
  background: var(--color-orange-hover);
}

.btn-outline {
  background: transparent;
  color: var(--color-text);
  border: 1px solid var(--color-border);
}

.btn-outline:hover:not(:disabled) {
  background: var(--color-bg-light);
}

.btn-danger {
  background: var(--color-danger);
  color: #ffffff;
}

.btn-danger:hover:not(:disabled) {
  background: #d41c1c;
}

.btn-sm {
  padding: 6px 12px;
  font-size: 13px;
}

.login-error {
  background: rgba(242, 34, 34, 0.08);
  color: var(--color-danger);
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  margin-bottom: 16px;
  display: none;
}

.login-error.visible {
  display: block;
}

/* ── Dashboard Layout ──────────────────────────────────────────── */
.dashboard {
  display: none;
  height: 100vh;
  flex-direction: column;
}

.dashboard.active {
  display: flex;
}

/* ── Topbar ────────────────────────────────────────────────────── */
.topbar {
  height: var(--topbar-height);
  background: var(--color-navy);
  display: flex;
  align-items: center;
  padding: 0 20px;
  gap: 16px;
  flex-shrink: 0;
  z-index: 100;
}

.topbar-brand {
  font-family: var(--font-heading);
  font-size: 20px;
  font-weight: 700;
  color: #ffffff;
}

.topbar-brand span {
  color: var(--color-orange);
}

.topbar-spacer {
  flex: 1;
}

.topbar-nav {
  display: flex;
  gap: 4px;
}

.topbar-nav-btn {
  padding: 8px 14px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  font-family: var(--font-body);
  color: rgba(255, 255, 255, 0.7);
  background: transparent;
  border: none;
  cursor: pointer;
  transition: all 0.15s;
}

.topbar-nav-btn:hover {
  color: #ffffff;
  background: rgba(255, 255, 255, 0.1);
}

.topbar-nav-btn.active {
  color: #ffffff;
  background: rgba(255, 255, 255, 0.15);
}

.topbar-nav-btn .count-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 9px;
  background: var(--color-orange);
  color: #ffffff;
  font-size: 11px;
  font-weight: 700;
  margin-left: 6px;
}

/* Online/Offline toggle */
.status-toggle {
  display: flex;
  align-items: center;
  gap: 8px;
  color: #ffffff;
  font-size: 13px;
}

.status-toggle-switch {
  position: relative;
  width: 40px;
  height: 22px;
  background: rgba(255, 255, 255, 0.2);
  border-radius: 11px;
  cursor: pointer;
  transition: background 0.2s;
  border: none;
  outline: none;
}

.status-toggle-switch.online {
  background: var(--color-green);
}

.status-toggle-switch::after {
  content: '';
  position: absolute;
  top: 3px;
  left: 3px;
  width: 16px;
  height: 16px;
  background: #ffffff;
  border-radius: 50%;
  transition: transform 0.2s;
}

.status-toggle-switch.online::after {
  transform: translateX(18px);
}

.topbar-user {
  display: flex;
  align-items: center;
  gap: 10px;
  color: #ffffff;
  font-size: 13px;
  font-weight: 600;
  padding-left: 12px;
  border-left: 1px solid rgba(255, 255, 255, 0.15);
}

.topbar-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.15);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  font-weight: 700;
}

.topbar-logout {
  padding: 6px 12px;
  border-radius: var(--radius-sm);
  font-size: 12px;
  font-weight: 600;
  font-family: var(--font-body);
  color: rgba(255, 255, 255, 0.6);
  background: transparent;
  border: 1px solid rgba(255, 255, 255, 0.15);
  cursor: pointer;
  transition: all 0.15s;
}

.topbar-logout:hover {
  color: #ffffff;
  border-color: rgba(255, 255, 255, 0.3);
}

/* ── Main Content ──────────────────────────────────────────────── */
.main-content {
  flex: 1;
  display: flex;
  overflow: hidden;
}

/* ── Conversations View ────────────────────────────────────────── */
.view-conversations {
  display: flex;
  flex: 1;
  overflow: hidden;
}

.view-tickets,
.view-admin {
  display: none;
  flex: 1;
  overflow-y: auto;
  padding: 24px;
}

.view-tickets.active,
.view-admin.active {
  display: block;
}

/* ── Sidebar: Conversation List ────────────────────────────────── */
.conv-sidebar {
  width: var(--sidebar-width);
  border-right: 1px solid var(--color-border);
  background: var(--color-bg);
  display: flex;
  flex-direction: column;
  flex-shrink: 0;
}

.conv-sidebar-header {
  padding: 16px;
  border-bottom: 1px solid var(--color-border-soft);
  display: flex;
  align-items: center;
  gap: 8px;
}

.conv-sidebar-header h2 {
  font-family: var(--font-heading);
  font-size: 16px;
  font-weight: 700;
  color: var(--color-text-heading);
  flex: 1;
}

.conv-search {
  width: 100%;
  padding: 8px 12px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-family: var(--font-body);
  outline: none;
  margin: 0 16px 12px;
  transition: border-color 0.15s;
}

.conv-search:focus {
  border-color: var(--color-navy);
}

.conv-list {
  flex: 1;
  overflow-y: auto;
}

.conv-list::-webkit-scrollbar {
  width: 5px;
}

.conv-list::-webkit-scrollbar-thumb {
  background: var(--color-border);
  border-radius: 3px;
}

.conv-item {
  display: flex;
  gap: 12px;
  padding: 14px 16px;
  cursor: pointer;
  border-bottom: 1px solid var(--color-border-soft);
  transition: background 0.1s;
}

.conv-item:hover {
  background: var(--color-bg-light);
}

.conv-item.active {
  background: var(--color-bg-lighter);
  border-left: 3px solid var(--color-navy);
  padding-left: 13px;
}

.conv-item-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--color-bg-lighter);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 14px;
  font-weight: 700;
  color: var(--color-navy);
}

.conv-item-body {
  flex: 1;
  min-width: 0;
}

.conv-item-header {
  display: flex;
  align-items: center;
  gap: 6px;
  margin-bottom: 4px;
}

.conv-item-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--color-text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  flex: 1;
}

.conv-item-time {
  font-size: 11px;
  color: var(--color-text-muted);
  flex-shrink: 0;
}

.conv-item-preview {
  font-size: 13px;
  color: var(--color-text-muted);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  line-height: 1.3;
}

.conv-item-unread .conv-item-name {
  font-weight: 700;
  color: var(--color-navy);
}

.conv-item-unread .conv-item-preview {
  color: var(--color-text);
  font-weight: 500;
}

/* Status Badge */
.status-badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 10px;
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
}

.status-badge-ai {
  background: var(--color-blue-light);
  color: var(--color-blue);
}

.status-badge-live {
  background: var(--color-green-light);
  color: #5a8c00;
}

.status-badge-ticket {
  background: var(--color-warning-light);
  color: #9a7500;
}

.status-badge-closed {
  background: var(--color-bg-lighter);
  color: var(--color-text-muted);
}

/* ── Chat Detail Panel ─────────────────────────────────────────── */
.chat-panel {
  flex: 1;
  display: flex;
  flex-direction: column;
  background: var(--color-bg-light);
  min-width: 0;
}

.chat-panel-empty {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 12px;
  color: var(--color-text-muted);
}

.chat-panel-empty svg {
  width: 64px;
  height: 64px;
  fill: var(--color-border);
}

.chat-panel-empty p {
  font-size: 15px;
}

/* Chat Panel Header */
.chat-panel-header {
  padding: 12px 20px;
  background: var(--color-bg);
  border-bottom: 1px solid var(--color-border-soft);
  display: flex;
  align-items: center;
  gap: 12px;
}

.chat-panel-header-info {
  flex: 1;
}

.chat-panel-header-name {
  font-size: 15px;
  font-weight: 700;
  color: var(--color-text-heading);
}

.chat-panel-header-meta {
  font-size: 12px;
  color: var(--color-text-muted);
  display: flex;
  align-items: center;
  gap: 8px;
}

.chat-panel-actions {
  display: flex;
  gap: 8px;
}

/* Message List */
.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.chat-messages::-webkit-scrollbar {
  width: 5px;
}

.chat-messages::-webkit-scrollbar-thumb {
  background: var(--color-border);
  border-radius: 3px;
}

/* Message Bubbles (Dashboard view) */
.msg {
  display: flex;
  gap: 10px;
  max-width: 70%;
}

.msg-visitor {
  align-self: flex-end;
  flex-direction: row-reverse;
}

.msg-ai {
  align-self: flex-start;
}

.msg-agent {
  align-self: flex-start;
}

.msg-system {
  align-self: center;
  max-width: 90%;
}

.msg-avatar {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  font-size: 12px;
  font-weight: 700;
  color: #ffffff;
  align-self: flex-end;
}

.msg-ai .msg-avatar {
  background: var(--color-navy);
}

.msg-visitor .msg-avatar {
  background: var(--color-text-muted);
}

.msg-agent .msg-avatar {
  background: var(--color-blue);
}

.msg-content {
  display: flex;
  flex-direction: column;
  gap: 3px;
}

.msg-sender {
  font-size: 11px;
  font-weight: 600;
  color: var(--color-text-muted);
}

.msg-bubble {
  padding: 10px 14px;
  border-radius: 14px;
  font-size: 14px;
  line-height: 1.5;
  word-break: break-word;
}

.msg-ai .msg-bubble {
  background: var(--color-bg);
  color: var(--color-text);
  border: 1px solid var(--color-border-soft);
  border-bottom-left-radius: 4px;
}

.msg-visitor .msg-bubble {
  background: var(--color-navy);
  color: #ffffff;
  border-bottom-right-radius: 4px;
}

.msg-agent .msg-bubble {
  background: var(--color-blue-light);
  color: var(--color-text);
  border: 1px solid rgba(53, 133, 216, 0.15);
  border-bottom-left-radius: 4px;
}

.msg-system .msg-bubble {
  background: var(--color-bg-lighter);
  color: var(--color-text-muted);
  font-size: 13px;
  text-align: center;
  border-radius: var(--radius-sm);
  padding: 8px 14px;
}

.msg-time {
  font-size: 11px;
  color: var(--color-text-light);
}

.msg-visitor .msg-time {
  text-align: right;
}

/* Agent Input */
.chat-input-bar {
  padding: 12px 20px;
  background: var(--color-bg);
  border-top: 1px solid var(--color-border-soft);
  display: flex;
  gap: 10px;
  align-items: flex-end;
}

.chat-input-bar textarea {
  flex: 1;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  padding: 10px 14px;
  font-size: 14px;
  font-family: var(--font-body);
  line-height: 1.4;
  resize: none;
  min-height: 40px;
  max-height: 120px;
  outline: none;
  color: var(--color-text);
  transition: border-color 0.15s;
}

.chat-input-bar textarea:focus {
  border-color: var(--color-navy);
}

.chat-input-bar textarea::placeholder {
  color: var(--color-text-light);
}

/* ── Tickets View ──────────────────────────────────────────────── */
.tickets-header {
  display: flex;
  align-items: center;
  margin-bottom: 20px;
}

.tickets-header h2 {
  font-family: var(--font-heading);
  font-size: 22px;
  font-weight: 700;
  color: var(--color-text-heading);
}

.ticket-card {
  background: var(--color-bg);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  padding: 16px 20px;
  margin-bottom: 12px;
  border: 1px solid var(--color-border-soft);
  display: flex;
  gap: 16px;
  transition: box-shadow 0.15s;
}

.ticket-card:hover {
  box-shadow: var(--shadow-md);
}

.ticket-card-body {
  flex: 1;
  min-width: 0;
}

.ticket-card-name {
  font-size: 15px;
  font-weight: 700;
  color: var(--color-text-heading);
}

.ticket-card-email {
  font-size: 13px;
  color: var(--color-blue);
  margin-top: 2px;
}

.ticket-card-message {
  font-size: 14px;
  color: var(--color-text);
  margin-top: 8px;
  line-height: 1.5;
}

.ticket-card-time {
  font-size: 12px;
  color: var(--color-text-muted);
  margin-top: 8px;
}

.ticket-card-actions {
  display: flex;
  align-items: flex-start;
  gap: 8px;
}

/* ── Admin View ────────────────────────────────────────────────── */
.admin-section {
  margin-bottom: 32px;
}

.admin-section h2 {
  font-family: var(--font-heading);
  font-size: 22px;
  font-weight: 700;
  color: var(--color-text-heading);
  margin-bottom: 16px;
}

.admin-section h3 {
  font-family: var(--font-heading);
  font-size: 17px;
  font-weight: 600;
  color: var(--color-text-heading);
  margin-bottom: 12px;
}

.admin-card {
  background: var(--color-bg);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-sm);
  border: 1px solid var(--color-border-soft);
  padding: 20px;
  margin-bottom: 16px;
}

.admin-table {
  width: 100%;
  border-collapse: collapse;
}

.admin-table th {
  text-align: left;
  font-size: 12px;
  font-weight: 600;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  padding: 8px 12px;
  border-bottom: 1px solid var(--color-border);
}

.admin-table td {
  padding: 10px 12px;
  font-size: 14px;
  border-bottom: 1px solid var(--color-border-soft);
}

.admin-form {
  display: flex;
  gap: 12px;
  flex-wrap: wrap;
  align-items: flex-end;
}

.admin-form .form-group {
  margin-bottom: 0;
  flex: 1;
  min-width: 150px;
}

.admin-form .form-group input,
.admin-form .form-group select,
.admin-form .form-group textarea {
  width: 100%;
  padding: 8px 12px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  font-size: 14px;
  font-family: var(--font-body);
  color: var(--color-text);
  outline: none;
}

.admin-form .form-group select {
  cursor: pointer;
}

.admin-form .form-group textarea {
  min-height: 100px;
  resize: vertical;
}

.hours-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(200px, 1fr));
  gap: 12px;
}

.hours-item {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 14px;
}

.hours-item label {
  min-width: 40px;
  font-weight: 600;
  color: var(--color-text-heading);
}

.hours-item input {
  width: 70px;
  padding: 6px 8px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-family: var(--font-body);
  text-align: center;
  outline: none;
}

/* ── Empty States ──────────────────────────────────────────────── */
.empty-state {
  text-align: center;
  padding: 60px 20px;
  color: var(--color-text-muted);
}

.empty-state svg {
  width: 56px;
  height: 56px;
  fill: var(--color-border);
  margin-bottom: 16px;
}

.empty-state h3 {
  font-family: var(--font-heading);
  font-size: 18px;
  font-weight: 600;
  color: var(--color-text-heading);
  margin-bottom: 6px;
}

.empty-state p {
  font-size: 14px;
}

/* ── Toast Notifications ───────────────────────────────────────── */
.toast-container {
  position: fixed;
  top: 72px;
  right: 20px;
  z-index: 1000;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.toast {
  background: var(--color-bg);
  border-radius: var(--radius-md);
  box-shadow: var(--shadow-card);
  padding: 12px 16px;
  min-width: 280px;
  max-width: 400px;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  animation: toastIn 0.3s ease;
  border-left: 3px solid var(--color-navy);
}

.toast.toast-success {
  border-left-color: var(--color-green);
}

.toast.toast-error {
  border-left-color: var(--color-danger);
}

.toast.toast-out {
  animation: toastOut 0.2s ease forwards;
}

@keyframes toastIn {
  from { opacity: 0; transform: translateX(40px); }
  to { opacity: 1; transform: translateX(0); }
}

@keyframes toastOut {
  from { opacity: 1; transform: translateX(0); }
  to { opacity: 0; transform: translateX(40px); }
}

/* ── Utility ───────────────────────────────────────────────────── */
.flex { display: flex; }
.gap-8 { gap: 8px; }
.gap-12 { gap: 12px; }
.mt-8 { margin-top: 8px; }
.mt-16 { margin-top: 16px; }
.hidden { display: none !important; }

/* ── Responsive ────────────────────────────────────────────────── */
@media (max-width: 768px) {
  .conv-sidebar {
    width: 100%;
    position: absolute;
    inset: 0;
    top: var(--topbar-height);
    z-index: 10;
  }

  .conv-sidebar.sidebar-hidden {
    display: none;
  }

  .chat-panel-back {
    display: inline-flex;
  }

  .topbar-nav-btn span {
    display: none;
  }
}